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Terms & Conditions

Website Usage

  • This website provides information for general purposes only. We try to make sure the information is accurate, but we cannot guarantee it.

  • These terms and conditions apply when you use any service on our website, like special offers.

Website Terms of Use

  • By using this website, you agree to these terms and conditions.

  • The content on this website is for your general information and may change without notice.

  • We use cookies to track how you use our website. This may include information like browsing preferences, usage data, and timestamps.

  • We and any third parties cannot guarantee the accuracy or completeness of the information on this website. You acknowledge that the information may contain errors, and we are not liable for any such errors.

  • You use the information on this website at your own risk. It is your responsibility to make sure it meets your needs.

  • The material on this website is owned by us or licensed to us. This includes the design, layout, and graphics. You cannot copy it unless permitted by the copyright notice.

  • Trademarks on this website are acknowledged, if not owned by us.

  • Unauthorized use of this website may result in legal action.

  • This website may link to other websites. These links are for your information only and do not imply endorsement by us. We are not responsible for the content of linked websites.

  • Your use of this website is governed by the laws of England, Northern Ireland, Scotland, and Wales.

Disclaimer

  • The information on this website is for general information only. We try to keep the information up-to-date, but we make no guarantees about its accuracy.

  • We are not liable for any loss or damage resulting from your use of this website.

  • This website may contain links to other websites that are not controlled by us. We are not responsible for the content of those websites.

  • We make every effort to keep the website up and running, but we are not liable for any temporary downtime.

Pricing and Availability

  • All prices shown do not have any VAT to be added, but do not include delivery charges.

Liability

  • Switched On AV and its suppliers are not liable for any loss or damage resulting from your use of this website.

  • We are not liable for anything outside of our control.

  • These terms and conditions do not limit your legal rights.

  • We reserve the right to change these terms and conditions at any time.

 

Delivery

Shipping Costs

  • Free shipping within mainland UK.

  • Additional charges apply to deliveries to Scottish Highlands, Northern Ireland, Scottish Islands, and Europe. Please contact us for specific rates.

  • For oversized items like speakers, stands, furniture, large TVs, and non-standard boxes, we will contact you about any additional delivery charges or special conditions.

Dispatch and Processing

  • We typically dispatch your order after payment clears and the products are checked.

  • Free delivery is for mainland UK only. Other areas will incur additional charges.

  • We currently do not ship internationally.

Delivery Times

  • You will be informed at the time of purchase if your product has a longer delivery time due to reasons like low stock or variations in finish or technical specifications.

Professional Installation

  • Some products may require professional installation or setup. We will inform you of any such recommendations and associated costs at the time of purchase.

Warranty and returns

Warranty

  • Switched On AV offers a standard 2-year warranty on new items and a 3-month guarantee on pre-owned items. Ask us for more details about warranty coverage during purchase.

  • Some new items may come with a longer warranty directly from the manufacturer. You are responsible for registering these warranties.

Right to Cancel

  • By law, you have the right to cancel your order within 14 days of receiving the goods without any reason. However, certain conditions apply:

    • Cancellation must be in writing.

    • Returned goods must be undamaged and in their original packaging (if possible).

    • You are responsible for the cost of returning the goods.

    • We recommend insuring the returned goods for your protection.

    • A full refund may not be granted for damaged or soiled items.

    • Customized items or orders cannot be returned.

    • These conditions may be subject to change based on mutual agreement.

  • Please contact us if you have any questions about canceling your order.

Warranty Repairs and Out-of-Warranty Repairs

  • For warranty-related issues, please contact the manufacturer directly. If you have difficulty contacting the manufacturer, we will try to assist you.

  • We can provide repair services for out-of-warranty products. We can quote the repair cost over the phone or via email.

Contact Us

  • You can find detailed contact information on our website.

  • For urgent matters, please call us at +447773591976 during business hours. Outside of business hours, you can email us at info@soav.co.uk, and we will get back to you as soon as possible.

  • If your order arrives damaged, please contact us immediately to arrange a return or replacement.

  • We may charge you for returning incorrectly reported faults (i.e., if the product is actually functioning properly).

Complaints

Date

  • January 15th, 2025

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