Privacy Policy

Privacy Policy

This Privacy Policy explains how Switched On AV ("we", "us", "our") collects, uses, and shares information about you when you visit or interact with our website (the "Website").

1. Information We Collect

• Information You Provide: We may collect information you directly provide to us, such as:

  • Contact information (name, email address, phone number)

  • Account information (username, password)

  • Order information (shipping address, billing address, payment details)

  • Customer service inquiries

  • Feedback and reviews

• Information Automatically Collected: We may automatically collect information about your use of the Website, such as:

  • IP address

  • Browser type and version

  • Operating system

  • Pages visited

  • Time and date of visits

  • Referrer URLs

  • Device information (mobile device, computer)

  • Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect for various purposes, including:

• To provide and improve our services: To process orders, deliver products, respond to inquiries, and improve the Website's functionality.  

• To communicate with you: To send you order confirmations, shipping updates, promotional offers (with your consent), and other important notices.

• To personalize your experience: To customize your website experience based on your preferences and browsing history.

• To analyze website usage: To track website traffic, identify trends, and improve the Website's performance.

• To protect our rights and interests: To prevent fraud, enforce our Terms and Conditions, and comply with legal obligations.

3. Cookies and Similar Technologies

We use cookies and similar technologies (such as web beacons and pixels) to collect information about your use of the Website. Cookies are small text files that are stored on your device. You can control the use of cookies through your browser settings.  

4. Data Sharing

We may share your information with:

• Third-party service providers: We may share your information with third-party service providers who assist us with various aspects of our business, such as shipping, payment processing, and marketing. 

• Business partners: We may share your information with our business partners for joint marketing purposes.

• Legal and regulatory authorities: We may disclose your information to comply with legal requirements or to protect our rights and interests.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of data transmission or storage is completely secure.  

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.  

7. Your Rights

You may have certain rights regarding your personal information, such as the right to:  

• Access: Request access to the information we hold about you.

• Correction: Request correction of any inaccurate information.

• Erasure: Request deletion of your information.

• Restriction: Request restriction of our processing of your information.

• Data portability: Request a copy of your information in a portable format.

• Object: Object to the processing of your information.

8. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on the Website.  

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at info@soav.co.uk

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